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Contact List for Power Distribution Offices

Information on Your Nearest Distribution Office(PowerTransmission and Distribution Call Center)

Reception hours

Monday to Friday (excluding holidays) from 9:00 to 17:00

(Note) For urgent matters, such as inquiries regarding power outages, we accept calls even outside of the hours listed above.

(Note) Our fax service for customers with hearing or speech difficulties is available here.

  • Inquiries regarding power outages
    (Note) Our company's inspection and investigation of a customer's electrical equipment during a power outage is a chargeable service. For more information, please check the page on Inspection and Investigation of Customers' Electrical Equipment During a Power Outage (fees, etc.).
  • Inquiries regarding T&D facilities such as utility poles and power lines
  • Inquiries regarding construction periods, etc.
  • Inquiries regarding voltage
  • Inquiries regarding renewable energy T&D purchase agreements (including those approved for grid connection on or after April 1, 2017, etc.)

(Note) For inquiries regarding your electricity contract, such as electricity fees and usage, or renewable energy retail purchases (including those approved for grid connection on or before March 31, 2017, etc.), please contact your electricity provider.

Important Announcements and Notes Regarding Inquiries

The phone numbers for the power distribution offices are toll-free.

  • Our services are available from landline phones, mobile phones, PHS, IP phones, public phones, and more.
    Please note that IP phones may not always work, so we recommend you call from a mobile phone or similar device.For more details on any outbound call restrictions from IP phones, please contact your telecommunications provider.
  • International calls are not available.
  • On weekday mornings (especially the day after a holiday), phone lines can be busy and difficult to get through.
  • Calls to our distribution offices are received by the PowerTransmission and Distribution Call Center
  • An automated voice will guide you. Please follow the instructions and select the number for your inquiry.
  • To make your inquiry as smooth as possible, please have your address, name, and the Supply (or Receiving) Point ID from your "Electricity Usage Statement" ready when you call.
  • There may be a change in the power distribution office that serves your area due to the abolition or integration of our power distribution offices.
  • Please note that in some areas, a power distribution office other than the one listed may be in charge. For more details, please contact your nearest power distribution office.
  • To prevent any mistakes in processing your applications and inquiries, your phone call will be recorded. Please note that the recording will be deleted within six months.

For inquiries about your electricity contract, please contact your electricity provider.

(Note) For inquiries regarding your electricity contract, such as electricity fees and usage, or renewable energy retail purchases (including those approved for grid connection on or before March 31, 2017, etc.), please contact your electricity provider.

Please note that the appropriate contact for inquiries regarding the Feed-in Tariff (FIT) system for renewable energy varies depending on the information below.

  • Renewable energy retail purchases (including those approved for grid connection on or before March 31, 2017, etc.): Your electricity provider
  • Renewable energy transmission and distribution purchases (including those approved for grid connection on or after April 1, 2017, etc.): Our power distribution office

List of Power Distribution Offices

Please note that we've been receiving a large number of misdialed calls. When you call, please double-check the number to ensure you're dialing correctly.

Kokura Power Distribution Office

Service Area Kokurakita-ku, Kokuraminami-ku, Moji-ku, and Tobata-ku in Kitakyushu City
Address 3-1 Komachi 2-chome, Kokurakita-ku, Kitakyushu-shi, 802-0003
Contact Information

Contact information for inquiries regarding power outages and power transmission and distribution facilities such as utility poles and power lines.

0120-426-305(Power Outage Information Auto-Answering Service) [Toll-Free]

The Power Outage Information Auto-Answering Service provides automated voice notifications about power outages in your area.

0800-777-9400 (T&D Call Center) [Toll-Free]

When a power outage occurs due to a typhoon or other reason, our power distribution office (power transmission and distribution call center) will be extremely busy with phone inquiries, so please make use of the chat reception and power outage information automatic response service.

When making inquiries by phone, please check the phone number carefully to avoid dialing the wrong number.

For inquiries regarding your electricity contract, such as electricity rates and usage, please contact your contracted electricity provider.

Yahata Power Distribution Office

Service Area Yahatahigashi-ku, Yahatanishi-ku, Wakamatsu-ku, and part of Tobata-ku in Kitakyushu City, Nakama City, Onga-gun, Part of Kurate-cho in Kurate-gun
Address 19-1 Nishihonmachi 1-chome, Yahatahigashi-ku, Kitakyushu-shi, 805-0061
Contact Information

Contact information for inquiries regarding power outages and power transmission and distribution facilities such as utility poles and power lines.

0120-426-305(Power Outage Information Auto-Answering Service) [Toll-Free]

The Power Outage Information Auto-Answering Service provides automated voice notifications about power outages in your area.

0800-777-9401(T&D Call Center) [Toll-Free]

When a power outage occurs due to a typhoon or other reason, our power distribution office (power transmission and distribution call center) will be extremely busy with phone inquiries, so please make use of the chat reception and power outage information automatic response service.

When making inquiries by phone, please check the phone number carefully to avoid dialing the wrong number.

For inquiries regarding your electricity contract, such as electricity rates and usage, please contact your contracted electricity provider.

Yukuhashi Power Distribution Office

Service Area Yukuhashi City, Buzen City, Miyako-gun, Chikujō-gun
Address 420-1 ?aza Kusano, Yukuhashi-shi ,824-0061
Contact Information

Contact information for inquiries regarding power outages and power transmission and distribution facilities such as utility poles and power lines.

0120-426-305(Power Outage Information Auto-Answering Service) [Toll-Free]

The Power Outage Information Auto-Answering Service provides automated voice notifications about power outages in your area.

0800-777-9402(T&D Call Center) [Toll-Free]

When a power outage occurs due to a typhoon or other reason, our power distribution office (power transmission and distribution call center) will be extremely busy with phone inquiries, so please make use of the chat reception and power outage information automatic response service.

When making inquiries by phone, please check the phone number carefully to avoid dialing the wrong number.

For inquiries regarding your electricity contract, such as electricity rates and usage, please contact your contracted electricity provider.

Iizuka Power Distribution Office

Service Area Iizuka City, Nogata City, Miyawaka City, Kama City, Kurate-gun, Part of Fukuchi-machi in Tagawa-gun, Part of Sasaguri-machi in Kasuya-gun, Keisen-machi in Kaho-gun, Part of Chikuzen-machi in Asakura-gun
Address 23-32 Shin-Iizuka, Iizuka-shi, 820-0005
Contact Information

Contact information for inquiries regarding power outages and power transmission and distribution facilities such as utility poles and power lines.

0120-426-305(Power Outage Information Auto-Answering Service) [Toll-Free]

The Power Outage Information Auto-Answering Service provides automated voice notifications about power outages in your area.

0800-777-9403(T&D Call Center) [Toll-Free]

When a power outage occurs due to a typhoon or other reason, our power distribution office (power transmission and distribution call center) will be extremely busy with phone inquiries, so please make use of the chat reception and power outage information automatic response service.

When making inquiries by phone, please check the phone number carefully to avoid dialing the wrong number.

For inquiries regarding your electricity contract, such as electricity rates and usage, please contact your contracted electricity provider.

Tagawa Power Distribution Office

Service Area Tagawa City, Tagawa-gun
Address 1639-5 ?aza Nara, Tagawa-shi, 826-0043
Contact Information

Contact information for inquiries regarding power outages and power transmission and distribution facilities such as utility poles and power lines.

0120-426-305(Power Outage Information Auto-Answering Service) [Toll-Free]

The Power Outage Information Auto-Answering Service provides automated voice notifications about power outages in your area.

0800-777-9404(T&D Call Center) [Toll-Free]

When a power outage occurs due to a typhoon or other reason, our power distribution office (power transmission and distribution call center) will be extremely busy with phone inquiries, so please make use of the chat reception and power outage information automatic response service.

When making inquiries by phone, please check the phone number carefully to avoid dialing the wrong number.

For inquiries regarding your electricity contract, such as electricity rates and usage, please contact your contracted electricity provider.